778bet Privacy Policy

1. Information We Collect

778bet collects personal information from players across several categories depending on how you interact with the platform. We collect only the data that is necessary for the purposes described in this Policy.

1.1 Registration Data

When you open a 778bet account, we collect the following information that you provide directly:

• Full legal name (as it appears on your official identity document);
• Date of birth (used for age verification — 18+ only);
• Residential address in Bangladesh (city, district, postal code);
• Email address (used for account communications and password recovery);
• Mobile phone number (used for account security and transaction notifications);
• Username and encrypted password.

1.2 Identity Verification (KYC) Data

To comply with Know Your Customer (KYC) obligations and to confirm that you meet the 18+ age requirement, we may collect copies of:

• National Identity Card (NID);
• Passport or birth certificate;
• Proof of address (utility bill, bank statement dated within 90 days);
• Payment method verification documentation (e.g., screenshot of bKash or Nagad account registered in your name).

1.3 Financial Transaction Data

When you make a deposit or request a withdrawal, we record transaction details including the payment method used (bKash, Nagad, Rocket, Upay, bank transfer), transaction reference numbers, amounts in BDT (৳), timestamps, and transaction status. We do not store full payment account credentials — only masked identifiers sufficient for transaction matching and fraud prevention.

1.4 Gaming and Betting Activity Data

We automatically record data related to your activity on the platform, including:

• Bets placed, games played, wagering amounts, and outcomes;
• Bonus claims, promotional participation, and wagering requirement progress;
• Session duration, login timestamps, and game history.

This data is used for account management, dispute resolution, responsible gaming monitoring, and platform improvement.

1.5 Technical and Device Data

When you access the 778bet platform, our servers automatically collect certain technical information, including:

Data Type	Examples	Purpose
IP Address	IPv4 / IPv6 address	Fraud detection, geo-restriction enforcement
Device Information	Operating system, browser type, screen resolution	Platform optimisation, security
Session Data	Login time, session length, pages visited	Responsible gaming, UX improvement
Referral Source	URL of referring page (if any)	Marketing attribution

1.6 Communications Data

If you contact the 778bet support team via live chat or email, we retain records of those communications including the content of messages, timestamps, and resolution status. These records allow us to provide consistent support and to resolve disputes accurately.

2. How We Use Your Data

778bet uses your personal data for the following purposes. We do not use your data for any purpose that is incompatible with the purposes listed below without first obtaining your consent.

• Account Management: Creating, verifying, and maintaining your player account, including password recovery and account security notifications;
• Transaction Processing: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer in Bangladeshi Taka (৳);
• Identity & Age Verification: Confirming that you are at least 18 years of age and that your identity matches the information provided at registration;
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent transactions, money laundering, and unauthorised account access;
• Responsible Gaming: Monitoring play patterns to identify potential problem gambling behaviour and applying player protection tools such as deposit limits and self-exclusion where appropriate;
• Customer Support: Responding to your queries, resolving disputes, and providing technical assistance;
• Legal Compliance: Meeting our obligations under applicable laws, including anti-money laundering (AML) requirements and responding to lawful requests from authorities;
• Platform Improvement: Analysing aggregated, anonymised usage data to improve site performance, game selection, and user experience;
• Promotional Communications: Sending you information about bonuses, promotions, and platform updates — only where you have opted in to receive such communications and have not subsequently opted out.

3. Legal Basis for Processing

778bet processes your personal data on the following legal grounds:

Processing Activity	Legal Basis
Account registration and management	Performance of contract
KYC / age verification	Legal obligation; legitimate interest
Processing deposits and withdrawals	Performance of contract
Fraud detection and AML checks	Legal obligation; legitimate interest
Responsible gaming monitoring	Legitimate interest; legal obligation
Marketing communications	Consent (opt-in only)
Platform analytics (anonymised)	Legitimate interest
Legal hold / regulatory response	Legal obligation

4. Data Sharing & Third Parties

778bet does not sell your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

4.1 Game Providers

To enable casino games on the platform, certain session and account data is shared with our certified game providers including Pragmatic Play, NetEnt, Microgaming, Spribe, Evolution Gaming, and Ezugi. These providers receive only the minimum data required to deliver their services (e.g., player session token, currency, language). They are contractually prohibited from using this data for any other purpose.

4.2 Payment Processors

To process deposits and withdrawals, we share relevant transaction data with payment service providers operating in Bangladesh, including bKash, Nagad, Rocket, and Upay. Financial data shared with these providers is subject to their own privacy policies and the rules of the relevant financial regulator in Bangladesh.

4.3 Fraud Prevention and Security Services

We use third-party fraud detection and security services to protect the platform and its players. These services may process your IP address, device fingerprint, and transaction patterns for the sole purpose of identifying and preventing fraudulent activity.

4.4 Legal and Regulatory Disclosure

778bet may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorities where required to do so by law, court order, or where we believe disclosure is necessary to protect the rights, property, or safety of 778bet, our players, or the public.

4.5 No Cross-Border Transfers Without Safeguards

Where personal data is transferred to a service provider located outside Bangladesh, 778bet ensures that appropriate contractual safeguards are in place to protect your data to a standard equivalent to that described in this Policy.

5. Cookies & Tracking

778bet uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit the site. Cookies allow the platform to recognise your device, remember your preferences, and maintain your logged-in session.

5.1 Types of Cookies Used

Cookie Type	Purpose	Duration
Essential / Session	Maintains your logged-in session; enables core platform functions	Session (deleted on browser close)
Security	Helps detect and prevent fraudulent sessions and CSRF attacks	Session / up to 24 hours
Preference	Remembers language, display, and notification preferences	Up to 12 months
Analytics (anonymised)	Aggregated data on page visits and feature usage for platform improvement	Up to 13 months

5.2 Managing Cookies

You may control or disable cookies through your browser settings. Note that disabling essential cookies will prevent you from logging in and using core platform features. Disabling preference or analytics cookies will not affect your ability to use the platform but may degrade your experience.

6. Data Security

778bet takes the security of your personal data seriously and applies a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or destruction.

Additional security measures include:

• Two-factor authentication (2FA) available for all player accounts;
• Automated intrusion detection and rate-limiting on login endpoints;
• Segregation of player financial data from operational databases;
• Regular third-party security audits and penetration testing;
• Staff access to personal data limited on a strict need-to-know basis with audit logging;
• Physical security controls for all data processing infrastructure.

7. Data Retention

778bet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations.

Data Category	Retention Period	Basis
Account registration data	Duration of account + 5 years after closure	Legal / AML obligation
KYC identity documents	Duration of account + 5 years after closure	Legal obligation
Financial transaction records	7 years from transaction date	Financial / tax law
Gaming and betting activity logs	Duration of account + 3 years after closure	Legitimate interest; dispute resolution
Support communications	3 years from last interaction	Legitimate interest
Marketing preferences	Until opt-out, then deleted within 30 days	Consent
Anonymised analytics data	Up to 36 months (no personal identifiers)	Legitimate interest

When retention periods expire, personal data is securely deleted or irreversibly anonymised. Where data is retained beyond the standard period due to an ongoing legal investigation or dispute, we will notify you where required by law.

8. Your Privacy Rights

As a 778bet player, you have the following rights in relation to your personal data. To exercise any of these rights, please submit a written request to [email protected]. We will respond within 30 days of receiving a verifiable request.

Please note that certain rights (such as erasure) may be limited where 778bet has an overriding legal obligation to retain your data — for example, under AML or financial record-keeping requirements. We will explain any such limitation clearly when responding to your request.

9. Children & Minors

Parents and guardians who believe that a minor may have registered an account with 778bet are urged to contact us immediately at [email protected]. We take underage gambling extremely seriously and cooperate fully with legal authorities in any investigation involving a minor.

778bet supports the use of parental control software to prevent minors from accessing online gambling platforms. We recommend that parents and guardians in Bangladesh make use of available filtering tools to restrict access to gambling websites on shared or family devices.

10. Changes to This Policy

778bet reserves the right to update or revise this Privacy Policy at any time. Where material changes are made — for example, changes to the categories of data we collect, the purposes for which we use it, or the third parties with whom we share it — we will notify registered players by email to their registered address and/or by a prominent notice on the platform at least 7 days before the changes take effect.

Minor changes (such as corrections of typographical errors or clarifications that do not affect your rights) may be made without advance notice. The "last updated" date at the top of this page will always reflect the date of the most recent revision.

Your continued use of the 778bet platform after the effective date of any revised Policy constitutes your acknowledgement and acceptance of the updated terms. If you do not agree with any changes, you must discontinue use of the platform and may request account closure by contacting [email protected].

11. Contact & DPO

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 778bet handles your personal data, please contact us using the details below. We are committed to resolving all privacy-related queries promptly and transparently.

When submitting a privacy request by email, please include your registered 778bet username and email address so that we can verify your identity and locate your account records efficiently. We will not respond to privacy requests that cannot be matched to a verified account holder.