778bet Responsible Gaming

1. Our Commitment to Responsible Gaming

778bet is a platform built for entertainment. We serve players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and Cox's Bazar — and we take seriously our responsibility to ensure that the fun of gaming never tips into harm. Responsible gaming is not a checkbox for us; it is woven into every aspect of how we operate.

Our responsible gaming programme is built on four pillars:

• Prevention: Age verification, KYC checks, and player education to stop problem gambling before it starts;
• Protection: Practical tools such as deposit limits, session time-outs, and self-exclusion that give you direct control over your activity;
• Detection: Automated monitoring of play patterns that can flag potential problem gambling behaviour for proactive intervention;
• Support: A 24/7 support team trained in responsible gaming, plus referrals to external specialist organisations for players who need more than our in-platform tools.

778bet operates strictly as a platform for adults aged 18 and above. Every account is subject to identity and age verification before full access is granted. We will never knowingly allow a minor to gamble on our platform and we cooperate fully with any legal investigation relating to underage access.

2. Age Restriction — 18+ Only

Age verification is a mandatory part of the 778bet registration and withdrawal process. We use a combination of document verification and payment method checks to confirm that every player meets the minimum age requirement. The following documentation may be requested as part of our Know Your Customer (KYC) process:

• National Identity Card (NID) — the primary accepted document for players in Bangladesh;
• Valid passport;
• Birth certificate (in conjunction with a secondary proof-of-address document).

If you suspect that a person under the age of 18 has registered an account with 778bet — whether a family member, friend, or other individual — please contact us immediately at [email protected]. We will investigate the account, suspend access pending verification, and take all appropriate action.

3. Self-Assessment — Is Your Gambling Under Control?

It is not always easy to recognise when recreational gambling has shifted into something more problematic. The following questions are drawn from industry-standard responsible gambling frameworks. If you answer "yes" to two or more of these questions, we strongly encourage you to use the player protection tools described in Section 4, or to contact our support team for guidance.

This self-assessment is not a clinical diagnosis. If your answers concern you, please treat them as a prompt to take action — whether that means setting a deposit limit, taking a cooling-off period, or speaking to a professional counsellor.

4. Player Protection Tools

778bet provides a comprehensive suite of account-level tools that give you direct, immediate control over your gambling activity. All tools are accessible through your account settings panel. Changes that increase restrictions take effect immediately; changes that reduce restrictions may be subject to a 7-day cooling-off period to protect you against impulsive decisions.

Tool	Description	Takes Effect	Reversal Period
Daily Deposit Limit	Set the maximum amount in BDT (৳) you can deposit within any 24-hour rolling period	Immediately	7 days to increase
Weekly Deposit Limit	Cap your total deposits across any 7-day rolling period	Immediately	7 days to increase
Monthly Deposit Limit	Control total monthly spend — useful for longer-term budget planning	Immediately	7 days to increase
Session Time Limit	Receive an alert after a set number of minutes and be automatically logged out	Next session	24 hours to extend
Loss Limit	Set the maximum amount you are willing to lose within a defined period before play is suspended	Immediately	7 days to increase
Wager Limit	Cap the total amount staked (regardless of wins/losses) within a set period	Immediately	7 days to increase
Cooling-Off Period	Temporarily suspend your account for 24 hours, 48 hours, 7 days, or 30 days	Within 1 hour	Not reversible early
Reality Check	On-screen reminders at set intervals showing how long you have been playing and your net result	Immediately	Adjustable anytime

To activate any of these tools, log in to your 778bet account and navigate to Account Settings > Responsible Gaming. If you experience any difficulty, contact our support team at [email protected] and a trained advisor will assist you within 24 hours — or immediately via live chat.

5. Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always obvious to the person experiencing it. Being aware of the following behavioural warning signs — in yourself or someone you care about — is an important first step toward getting help.

If you recognise these patterns in yourself, do not wait for the situation to worsen. The tools in Section 4 are available right now, and our support team is online around the clock. Taking a single small step — even just setting a deposit limit — can make a meaningful difference.

6. Self-Exclusion

Self-exclusion is the most powerful protection tool available on the 778bet platform. When you self-exclude, your account is fully suspended for the duration you select. You will not be able to log in, deposit, wager, or claim bonuses during the exclusion period. All pending withdrawals of legitimate funds will be processed as normal.

6.1 Available Self-Exclusion Periods

Period	Account Status	Marketing Opt-Out	Early Reversal
6 months	Fully suspended	Yes — immediate	Not permitted
1 year	Fully suspended	Yes — immediate	Not permitted
3 years	Fully suspended	Yes — immediate	Not permitted
Permanent	Account closed	Yes — immediate	Not permitted

6.2 How to Request Self-Exclusion

1. Log in to your 778bet account and navigate to Account Settings > Responsible Gaming > Self-Exclusion.
2. Select your preferred exclusion period — 6 months, 1 year, 3 years, or permanent. Consider carefully, as this cannot be reversed early.
3. Confirm your request. You will receive a confirmation email to your registered address within 1 hour confirming the exclusion is active.
4. Alternatively, contact our support team at [email protected] with the subject line "Self-Exclusion Request" and your registered username. We will process the request within 1 hour, 24 hours a day, 7 days a week.

7. Parental Controls

778bet is committed to preventing minors from accessing our platform. However, we recognise that parental supervision and technological controls play an equally important role in protecting young people from exposure to online gambling content.

Parents and guardians in Bangladesh are encouraged to take the following steps to prevent minors from accessing gambling websites on shared devices:

• Enable browser-level content filters on all shared computers, tablets, and smartphones. Most modern browsers and operating systems include built-in parental control features;
• Use dedicated parental control software such as Net Nanny, Kaspersky Safe Kids, or similar tools that can block gambling-category websites across all browsers and apps on a device;
• Keep login credentials private. Do not save your 778bet username or password on shared or family devices, and do not share them with others;
• Log out after every session when using a shared device — do not rely on automatic session expiry;
• Talk to your children about the risks of gambling and the reasons why it is restricted to adults. Open conversation is one of the most effective prevention tools available.

If you believe a minor has accessed the 778bet platform via your account or otherwise, please report it immediately to [email protected]. We treat all underage access reports with the highest priority.

8. Support & Resources

You do not have to face gambling-related difficulties alone. Whether you need to speak to the 778bet support team, want to explore professional counselling, or are looking for information to help a friend or family member, help is available.

The following guidance principles are recommended by responsible gambling organisations worldwide and are applicable to players in Bangladesh:

• Set a strict budget before you play and treat any losses as the cost of entertainment, not as money to be recovered;
• Take regular breaks — step away from the screen every 30 to 60 minutes;
• Never gamble when you are feeling stressed, depressed, or under the influence of alcohol;
• Keep gambling separate from your financial responsibilities — never use rent, bill, or grocery money;
• Think of gambling as one of many leisure activities, not the primary source of entertainment in your life;
• Share your gambling activity openly with a trusted friend or family member who can provide an honest outside perspective.

If you feel that your gambling is beyond your own ability to control, please reach out to professional support. 778bet actively encourages players to seek specialist help, and our team can provide further guidance on accessing counselling services available in Bangladesh.